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Information for consumers

If there is a consumer dispute between OREA HOTELS s.r.o. and a consumer in relation to OREA HOTEL’s offer, sales, provision or arrangement of services and / or products that cannot be settled by means of mutual agreement, the consumer may submit a proposal for an out-of-court settlement of such a dispute to the entity authorised to settle consumer disputes out of court. This entity is:

Česká obchodní inspekce (Czech Trade Inspection Authority)
Ústřední inspektorát - oddělení ADR (Central Inspectorate – ADR Department)
Štěpánská 15
120 00 Praha 2
Czech Republic

Email: adr,coi,cz

The Czech Trade Inspection Authority is an authority supervising consumer protection and proceeding in compliance with Act no. 64/1986 Coll., on the Czech Trade Inspection Authority, as amended, and with other legal regulations. The Czech Trade Inspection Authority’s website is